Frequently Asked Questions

Here is a list of Frequently Asked Questions (FAQ) that Outsource Data Processing received from our clients…

Please feel free to Contact us with any further queries.

1. Will it be possible for our clients to realize that we have outsourced our services?
Outsource Data Processing guarantees complete transparent services when transferring your requirements.

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2. Do you have dedicated leased lines?
We have three dedicated leased lines from premium service providers.

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3. Do you conduct any training programs for your staff?
We believe that training is the key element in the process of establishing world class standards. Client specific training involves process specific training as well as training on technology platforms.

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4. What are the confidentiality measures?
All our processes are designed to ensure foolproof security and confidentiality through stringent privacy policy implementations that conforms to international standards. We also have our employees sign a non disclosure agreement at the beginning of any engagement which is based on client specifications. We are also ready to adopt any additional measures suggested by our clients.

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5. Do you have adequate infrastructure to support my business processes?
We are proud to possess state-of-the-art infrastructure that cater to your project requirements. The main features are: More than 150 workstations, high-speed data communication lines, Built-up area covering over 20,000sq. ft. in 2 office premises, Uninterrupted power supply with back-up UPS and generators, Dedicated leased line for high speed Internet access, Windows 2000 Advanced Server, Linux Servers, Back-up Server, High speed Scanners with high resolution performance levels, Laser Jet, Desk Jet, and Dot Matrix Printers, Modem and Routers, Video Conference facilities, and Capability for expanding to multiple database-server and multiple data/document servers over LAN/WAN.

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6. Does Outsource Data Processing attract and retain quality personnel?

Outsource Data Processing posses a highly selective hiring policy at all levels, which ensures consistency in quality of human resources.

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7. What is your philosophy?
Outsource Data Processing strongly believe in providing a service that allows clients to focus on the results.

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8. Does Outsource Data Processing possess long term viability?
Our reputation for professionalism and service excellence has grown over the years. We have reached the position of a global player by constantly upholding the highest standards of business ethics with our commitment to quality. With the help of these factors we create relationships that transcend time and space.

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9. Do you have specific parameters to ensure quality of work?
We adhere to stringent Quality Assurance procedures to ensure quality of all our works. It consists of Image Quality Review, Batch File Quality Review, and Quality Control Reports. We perform both visual and automated computer checks on all images scanned, and data entered. All members of the staff involved in the work are highly qualified and experts in their area of specialization. Adequate training is given before they start working on "live" projects.

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10. What is the procedure for uploading and downloading scanned files?
Outsource Data Processing will provide you an FTP address to upload the TIF/GIF images and send you the coded reports.

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11. Can you give an idea about your image processing capacity per day?
We have the capacity to scan up to 10000 pages in a single day.

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12. Can you manage our bulk documents and provide access to them on an online basis?
Definitely, we can digitally image bulk documents and provide access to them on an online basis. Our network can take existing individual pages of information, bulk scan these items and index each individual piece of paper so that they can be searched, accessed, and downloaded at any time.

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13. Are you prepared to manage any disaster situation? How is business continuity assured?
The advantage of having two centers of operations located approximately 1000 miles away from each other is vital in disaster management and business continuity. All the services can be provided from both the centers strategically situated in the cities of Ahmedabad, and Kochi. In case an emergency situation arises in any one of these units, we will start the work in the second unit without delay and accomplish the same without changing the deadline. The fully prepared back-up office will automatically become an extension of all the facilities, services, data, and manpower available in the first one.

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14. What is your mode of delivery?
The final output can be dispatched as per the client's preferred mode of delivery as e- mail attachment, CD or directly uploaded through FTP server.

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15. Do you have any attractive offers regarding the pricing?
We consider each client's business application needs and requirements as unique. At the same time the prices we offer for availing our services are unbelievably low. However, rates may vary depending on the specific business needs, volume of work, frequency of orders, clarity and details provided in specifications, and the time required for completing the project. We can assure you one thing. No one will be able to give the quality work that we offer at a low rate we charge.

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16. How will we benefit from outsourcing our project requirements to Outsource Data Processing?
We have been continuously investing in innovative technologies and experienced manpower to provide you the advantage of a single point vendor that ensure

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